“A place of work is more than a property. It is a living environment that helps individuals and businesses [to] craft and experience a rewarding fusion of life and work.” – This is the mind-set driving the research team at investment management company JLL, whose recently-published report, titled ‘Workplace: Powered by Human Experience’, explores the critical factors which will prove to be essential to success in the modern workplace, with a particular focus on what has been dubbed the ‘Human Experience’.

Img: JLL
The research, which involved 7,364 employees from 40 separate corporate clients across 12 counties and 3 regions, found that employee wellbeing and experience are a fundamental priority in the workplace, with transformational workplace experiences directly and positively impacting upon employee engagement, empowerment and fulfilment. Such experiences also cement the link between professional satisfaction and happiness while increasing productivity and quality of life, the report asserts.

Additionally, the report found that:
  • 60% of all respondents want more engagement. This directly influences their desire to share knowledge, to grow within the organisation and their long-term commitment.
  • 69% of respondents agree a sense of happiness is an essential ingredient when creating unique human experiences within the organisation.
  • 87% of respondents want a Chief Happiness Officer, with full-time dedication to employee wellbeing and workplace experience.
So, while managers are seemingly becoming increasingly aware of the importance of the human experience in the workplace, it appears that much more could be done in the name of employee health and wellbeing. As for why this has taken so long to rise to the forefront as an issue worthy of consideration, the researchers put this down to a more demanding new generation of employees now entering the workplace. These workers are far more assertive and vocal regarding what they demand of their employer.

There is also in increased necessity arising in the modern workplace for the seamless integration of technological innovations in order to streamline the working day, which if done correctly will have the knock-on effect of reducing stress amongst the workforce.

In regards to how and where respondents wish to work, 39% want to escape their desks for at least some portion of the working day, 40% want places to be provided in which to recharge, and 47% desire areas in which they can better concentrate.

“While there is no one size fits all approach to generating an ideal working environment,” the research team assert, “our research reveals that your workplace design can enable you to transform your business. An office environment influences productivity, attraction and engagement of staff, and reflects the culture and brand decisions that ultimately impact a company’s bottom line.

“The future world of work means the return on a property investment will depend on new measures of success – the satisfaction, productivity and wellbeing of people in your building. 

“Ultimately, buildings that nurture satisfied staff will offer achieve a higher market value for their owners. So for property investors, understanding the demand for more flexible working arrangements, among employers and employees, will become as important as the asset itself.”


Sam Bonson

Sam is an aspiring novelist with a passion for fantasy and crime thrillers. He is currently working as a content writer, journalist & editor as he continues to expand his horizons.
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