Recently we reported on how lacklustre technology has been infuriating office workers throughout the UK who find their working day slowed down by tech that simply isn’t up to par. Well it turns out the issue extends further than the bottom-rung of the corporate ladder, as HR professionals and managers also find themselves fighting with out-of-date or inferior technology and software.

A recent IDC study of 1,469 European managers and HR professionals sponsored by Cornerstone OnDemand reveals that 34% of respondents are not satisfied with the technology provided to them, which creates difficulties throughout their working day. A separate 34% stated that legacy IT systems are a particular source of hindrances.

Such systems however are not the primary concern it would seem, as 43% of respondents said that HR processes constitute a major source of frustration. In addition, 15% of UK managers and HR professionals believe that HR departments lack an understanding of IT requirements in terms of skills and development. A further 12% state a belief that HR departments fail to ensure that managers possess the appropriate tools for the job.

This is despite the fact that the UK is among those EU countries offering the highest level of IT training in the workplace, sitting 2% above the European average with 83% of respondents being offered such training services.

Vincent Belliveau, Executive Vice President and General Manager of Europe, Middle East and Africa for Cornerstone OnDemand, said of the survey’s results, “The intuitive and smart technology we have access to in our personal lives increases expectations of what we should have at work. HR and IT departments need to work more closely to communicate and teach the capabilities of the technology they roll-out across their organisation. Making more employees more IT literate will both increase productivity and improve employee morale.”

The survey did however reveal one major positive aspect of the tech capabilities of UK offices and businesses, specifically the uptake of technology designed for flexible working arrangements. 84% of UK businesses now have company applications and data made accessible for remote working, while 70% of respondents said they are able to complete many if not all of their daily tasks on a mobile phone or tablet.

So, while home-working and mobile technologies seem to be fairly abundant throughout the professional landscape, the same does not appear to be true for the majority of UK offices. In our increasingly technology-reliant world issues such as this could be highly costly, and as such business owners and managers should take urgent measures to correct them, before it’s too late.


Sam Bonson

Sam is an aspiring novelist with a passion for fantasy and crime thrillers. He is currently working as a content writer, journalist & editor in an attempt to expand his horizons.
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